• Consumer Lawyers

    The landscape around the sale of goods and services has seen a number of changes throughout recent years, and for many businesses it can be hard to keep track of their various legal obligations.

    We help our clients understand their rights and obligations under the Australian Consumer Law (ACL).

    Who we work with

    We work with a wide range of businesses, to help them understand and comply with their obligations under the consumer law. Whether you’re a service provider working directly with clients, a retail store owner, or operating an e-commerce business, we’re here to help you run a successful business that complies with Australia’s consumer laws.

    For more information about the industries we work with, take a look at our client industries here 

    Looking for legal assistance or advice? We’d love to help. Get in touch with one of our consumer lawyers today.


    Consumer law advice services

    We provide legal advice on consumer law, such as:

    • Understanding and complying with the Australian Consumer Law.
    • Consumer guarantees for goods and services,
    • Product warranties.
    • Product safety.
    • Advice for businesses, retailers and manufactures on their responsibilities and obligations under the Australian Consumer Law.
    • Contract reviews, advice and drafting.
    • Avoiding unfair contract terms.
    • Misleading and deceptive conduct relating to advertising, marketing, social media and product packaging.
    • Comparative advertising.
    • Marketing claims.
    • Pre-publication legal reviews of advertising and marketing content, including comparative advertising.
    • Store policies, including returns and refund policies.

    Consumer law contract and drafting services

    We can draft, review and negotiate a range of contracts relating to consumer law and trading, including: 

    • Terms and conditions for retail and e-commerce stores.
    • Refunds, returns and shipping policies for retail and e-commerce stores.
    • Product warranties.
    • Legally compliant product packaging.
    • Legally compliant advertising and marketing campaigns.

    Consumer law dispute services

    We have experience dealing with consumer law disputes and can assist with: 

    • Breaches of the Australian Consumer Law, including in relation to misleading and deceptive conduct, false misrepresentations and consumer guarantees.
    • Debt recovery and statutory demands.
    • Drafting and responding to cease and desist letters. 
    • Alternative dispute resolution. 
    • Negotiations and mediation.

    Common problems our consumer lawyers solve

    Coming soon!